THE BROKER HUB (PTY) LTD
TREATING CUSTOMERS FAIRLY (TCF) POLICY
• The Broker Hub (Pty) Ltd subscribes to Customer Centricity and better understanding of our customer’s needs.
• We endeavour to render services honestly, fairly, with due skill, care, diligence and in the interests of our client and the integrity of the financial services industry.
• We are committed to delivering fair treatment to all our customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain:
• Our customers can be confident they are dealing with a company where TCF is central to our corporate culture
• The products & services we market and provide are designed to meet the needs of identified customer groups and are targeted accordingly
• Our customers are provided with clear information and kept appropriately informed before, during and after point of sale
• Where we give advice, it is suitable and takes account of our customer circumstances
• Our products perform as we have led our customers to expect, and our service is of an acceptable standard and as our customers have been led to expect
• Our customers will not face unreasonable barriers to change products, switch providers, submit a claim or make a complaint.
Version 1
February 2025
